Privacy policy

Effective Date: March 20th 2025

At www.thealexkazam.com, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or use our services. By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information from you:

- Personal Identification Information: Name, email address, phone number, billing/shipping address.

- Payment Information: Credit/debit card details, billing address, and other payment-related details (processed securely via Stripe).

- Technical Information: IP address, browser type, operating system, and other technical details about your device.

- Usage Information: How you interact with our website, including pages visited, time spent, and actions taken.

- Communication Information: When you contact us via email, chat, or forms on our website.

2. How We Use Your Information

We collect your information to:

- Process and fulfill your orders, payments, and refunds.

- Provide customer support and respond to your inquiries.

- Improve our website and services through analytics and feedback.

- Send marketing emails and promotional offers (only with your explicit consent).

- Detect and prevent fraud, unauthorized access, or illegal activities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers to perform specific functions, such as:

-Payment Processing: We use Stripe to process your payments. Stripe may collect and process your payment information in accordance with their [Privacy Policy](https://stripe.com/privacy).

- Website Hosting and Analytics: Third-party providers who assist with website hosting and performance optimization (e.g., Google Analytics).

- Legal Requirements: If required by law, court order, or to comply with legal obligations, we may share your information.

4. Payment Processing with Stripe

When you make a payment on our website, your payment details are processed securely by Stripe. We do not store your full credit/debit card information on our servers. Stripe adheres to strict security standards, including PCI Compliance, to protect your payment data. For more details on how Stripe handles your information, please refer to their [Privacy Policy](https://stripe.com/privacy).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

- Necessary cookies to enable website functionality.

- Performance cookies to track website usage and improve our services.

- Marketing cookies to deliver personalized advertisements (only with your consent).

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

6. Data Security

We take the security of your data seriously and implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include using SSL encryption, secure servers, and limiting access to personal information.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

- Access: You can request a copy of the personal data we hold about you.

- Correction: You can request corrections to any inaccurate or incomplete information.

- Deletion: You can request that we delete your personal data, subject to legal obligations.

- Opt-Out: You can opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at support@thealexkazam.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us.